Refund policy | shop.raildude.com
Information on refund policies for the different Raildude shops.
Refund Conditions
Refunds will only be granted if:
The non-validated Pass, unused Ticket or original exchange coupon or voucher is returned to the office from which it was purchased within 6 months from the date of issue. (Unless the refund time limit is otherwise stated on the product “Information” tab. Shorter refund time limits apply to Europe TCV Tickets, Sweden SJ Tickets, InterRail Passes, Australia Rail Passes, Amtrak USA Pass and City Sightseeing. A longer refund time limit applies to Eurail Passes, German Rail Passes and Japan JR East Passes.)
Passes or Tickets must bear no evidence of having been tampered with in any way.
No refund can be made if the Pass or Ticket cannot be produced.
Refunds are not given on validated Passes or Tickets once the commencement date has been reached.
Where a Pass or a Ticket becomes part of an inclusive Tour Package, it is not separately refundable.
Neither the Participating Operators nor their Agents can accept any responsibility for any failure in the provision of any special offers included.
Unless otherwise outlined, a minimum 15% cancellation fee is imposed on unused Passes or Tickets.
Special offers are not refundable.
Refunds must be returned to the original office of issuance for processing.
No refund can be made while traveling.
There is no refund for partially used Passes or Tickets. Passes or Tickets presented on or after the first day of validity are considered partially used.
Non-Refundable Products include the Rail Protection Plan, Seats/Sleepers reservations, Ferry tickets, Europe Global Tickets, Sweden SJ no-rebooking/SJ Just Now, Eurostar On-request, Great British Heritage Pass, Warwick Castle, Oyster Card and Madame Tussauds.
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